I know the look. The person who walks into a collection site already knowing what their result will say. They are thinking about their job, their family, their mortgage. What they rarely consider — and what a physician colleague reminded me of at NDASA — is that for some people, that result isn't an ending. It's the wake-up call they've been waiting for.

Getting a tip about an employee and sending them for a random test feels like action. But the moment you target a specific person, you've left random territory — and entered territory that can seriously expose your organization. Here's what the right process actually looks like.

Reasonable suspicion is one of the toughest conversations HR will ever face. Learn why it matters, the common mistakes to avoid, and how to build a toolkit that keeps your workplace safe and compliant.